I got a very honest email from someone asking how we plan to deal with “shop trolls” as this person put it – antagonistic behavior. It’s not the first time I’ve heard the concern, so I thought I’d give it a public answer.
Some of you may have peeked at our About page. The last item there is our store mission, “to create and sustain a hub for gamer community.” At the very end is a two-item list with the first draft of our conduct policy. This will be posted visibly on-premises, probably in the gaming area. It counts online, too.
The short version is, don’t act like a jerk. Alternatively, act civil.
I know there’s probably a game you hate, or even a person (or type of person) you can’t stand being around. I get that; We’re not going to tell you what you’re allowed to like or dislike. Just keep it to yourself. That’s all.
We’ll give you a warning the first time. Debates get passionate sometimes, I know. If it keeps up, you’ll be asked to leave for the day. No ban-hammers or anything; just take a day to cool off.
We’re not thrilled to do it, but we’re not scared to, either. It doesn’t matter how well we know you, or how much you spend, or how much I don’t like that game either. This is about the health of the whole community, and that will include people you don’t get along with.
It’ll be a big store. Plenty of tables for everyone.